We want to exceed your expectations. In order to quantify our success in this area we establish performance standards for the tasks performed at each of the buildings we clean and then measure service delivery using a customized, point-based Inspection Scorecard. This process allows both client and PMS management to quantify cleaning performance, track how quickly issues are resolved, and identify systemic problems. To ensure that cleaning stays on-track our Quality Plan prescribes the use of day porter and task schedules, regular and unscheduled inspections by management, client-completed surveys, and frequent contact with the client.
